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Small-Group & Private Tours

By booking or participating in tours and any related travel products or services (a “Tour”) organized by Vibe Adventures SAS de CV (the “Company”),  you (the “Customer”, the “Traveler”) ) agree to these Terms & Conditions (the “Terms”).

By booking a Tour on our website (https://vibeadventures.com/tours-and-adventures/), you confirm that you have read, understood, and accepted these Terms. If you make an order on behalf of other participants, you guarantee that you are authorized to accept and agree to these Terms on their behalf.

I. Price of the Tour

The price of our Tours is contractual and includes VAT.

Multi-day tour: A non-refundable deposit of $99 USD must be paid upon signing up for the Tour. Payment of the deposit means the Customer’s agreement with the content of these Terms and the entry of the Contract between him/her and the Company into force. The rest of the price must be paid by the Customer no later than 60 days before the start of the Tour. If a contractual relationship arises less than 60 days before the start of the Tour, the Customer pays the full price.

1-day and virtual tours: Full payment is required at the time of booking, subject to the cancellation policy outlined later in the text.

II. Establishment of a contractual relationship

The contractual relationship between the Company (the organizer of the Tour) and the Customer arises when the Company sends the Customer written confirmation after receipt of the applicable deposit or full payment. The Customer should check this confirmation and report to the Company any incorrect information if such is found.

If full payment is not made upon the applicable due date, the Company may, at its sole discretion, change the Tour’s price, or cancel the booking and retain the deposit as a cancellation fee.

If the Customer cancels his/her booking, and this cancellation is not a result of any breach of these Terms, the deposit amount (if applicable) will be held by the Company with no expiry date and may be used by the Customer for payment of a deposit on any other Tour offered by the Company that is of equal or greater value to the cancelled Tour. The deposit may also be transferred by the Customer to another person by providing written notice to the Company.

Deposit and payment must be made online on the Company’s webpage (https://vibeadventures.com/) or via one of its official Agents.

The Company has the right to withdraw from the contract if the Customer fails to pay within the specified deadlines or in cases where the Customer has invalid or incomplete travel documents (Article III) or does not meet the special conditions set out by the Company (Article IV). In the cases referred to in this point, the Company will deduct from the Customer’s payment a contractual fine according to Article V, according to the number of days remaining from the date of notification of withdrawal to the Customer until the scheduled departure date for the Tour.

III. Rights and obligations of the Customer

Fundamental rights of the Customer include in particular:

• the right for the proper provision of the agreed services;
• the right to be informed without delay of any changes to the scope of the services, the price, the program, and the deadline for payment of the Tour;
• the right of withdrawal from these Terms and reimbursement under the provision of Article V;
• the right to a reasonable discount in Article IV.

Fundamental obligations of the Customer include:

• be 18 years old or more on the day of the beginning of the Tour;
• pay the price of the Tour following Article II;
• have all documents required by relevant governmental authorities for entry to each country of the Tour, such as valid passports, visas, permits, and certificates (including but not limited to vaccination or medical certificates) and insurance policies;
• during the booking provide information about pre-existing medical conditions (including but not limited to information about  food allergies and dietary restrictions) that may affect his/her ability to participate in the Tour or have a negative impact on the experience of others in the Tour;
• have travel insurance covering personal injury and emergency medical expenses with minimum medical, evacuation, and repatriation coverage of US$50,000 that is valid for the entire duration of the Tour in the countries where the Tour takes place (the Customer is obliged to prove the ownership of such insurance on the Company’s request);
• comply with all laws and regulations of the countries that he/she visits on the Tour. If the Customer breaches the above or commits any illegal act when on the Tour, or if the Company believes that he/she does or may cause distress, danger, or annoyance to others, the Company may terminate the Customer’s participation in the Tour without the right of the latter to compensation for any unused services or expenses incurred as a result of the termination of his/her travel arrangements;
• follow the instructions of the Company and its representatives and follow the program of the Tour. At the same time, the Customer participates in the Tour at his/her own risk and responsibility. The Company and its representatives are authorized to prohibit the Customer from having a dangerous or incompatible with the purpose of the Tour individual program or to exclude him/her from part of the Tour program if the health, experience, or equipment of the Customer does not correspond to the Tour program’s complexity. In exceptional cases (including but not limited to excessive drug use, vulgar behavior, and harassment of other participants), the Customer may be excluded from further participation in the Tour without the right to a refund for unused services. The Customer is obliged to inform representatives of the Company about an individual program that he/she plans to do;
• act in such a way as to avoid damage to the property and health of other participants of the Tour, the Company, its representatives, Suppliers, and subcontractors. If such damages arise, the Customer is responsible for any costs (including but not limited to repair, replacement, and cleaning fees) associated with mitigating the negative effects of such damages. The Customer also agrees to report any pre-existing damage to a representative of the Company  and its service providers as soon as possible upon discovery;
• must take all measures to procure his/her safety on Tour including, but not limited to, the use of safety devices (including seatbelts, harnesses, and helmets), obeying posted signs, and oral or written warnings from the Company’s representatives regarding health and safety. Neither the Company nor its Suppliers (as defined herein) are responsible for loss or damages caused by the Customer’s failure to comply with safety instructions or warnings;
• be responsible for keeping up to date on the details of his/her Tour, including regularly checking the email that was provided during the booking for updates from the Company as well as checking the Company’s webpage at least 3 days before the start of the Tour.

The Company has the right to exclude the Customer from the Tour if any of the above-mentioned obligations are not met. The Company is not liable for any damages, costs, fees, or losses including failure to participate in the Tour that may be incurred by the Customer due to his/her inability to comply with the above-mentioned obligations.

IV. Rights and obligations of the Company

The rights and obligations of the Company are in line with the provisions of the other articles of the Terms.

Upon receipt of the deposit (or full price of the Tour), the Company is obliged to send the Customer a Tour confirmation.

The Company is authorized to make changes to its Tours (including but not limited to the route, schedules, accommodations, activities, amenities, and mode of transportation) if such are necessary due to urgent reasons. In doing so, it is obliged to maintain the quality of services and style of the Tour and to provide the Customer with a reasonable discount if the scope of the provided substitute services does not correspond with the scope of the services originally marketed.

The Company has the right to cancel the Tour as a result of an unavoidable event that the Company could not prevent (such as but not limited to natural disasters, civil wars, local unrest, etc.) at any time before or during the Tour. In this case, the Customer is only entitled to be refunded the price of unconsumed services. Any additional costs associated with these extraordinary events are covered by the Customer.

The Company may specify special conditions that the Customer must meet to participate in a particular Tour.

The Company does not bear responsibility for the Customer’s property in the event of its destruction, damage, loss, or theft during the Tour. However, the Company’s representatives will do their utmost to minimize the risks connected with such events.

The price of most of the Company’s multi-day Tours includes the service of a tour leader. The Company selects experienced tour leaders who give participants maximum information on visited places and destinations in general, lead the group in nature, take care of safety, and ensure smooth travel, transportation, accommodation, etc. However, tour leaders do not have to conduct excursions around visited settlements or at individual monuments if not otherwise specified in the description of the Tour.

The Company’s representative on the Tour has the right to impose a reasonable sanction on the Customer in the event of his/her disobedience to the Tour’s rules and representative’s instructions.

The Company may reduce the prices of some Tours, which is applicable only for new bookings. Reservations, where at least partial payment was made, are not entitled to the reduced pricing.

The Company has the right to change the Terms at any time without notice, effective upon its posting to its website.

V. Cancellation terms

The Customer has the right to withdraw from the contract with the Company at any time before the start of the Tour. The withdrawal becomes effective on the date it is delivered to the Company (if sent by mail, then on the date of its delivery to the Company). The deposit amount will be held by the Company as per Article II of these Terms while the Customer will be entitled to a refund of the remainder of the payment depending on the amount of cancellation fees.

MULTI-DAY TOURS (include at least 1 overnight stay):

Cancellation of the Tour is associated with fees that depend on the number of days remaining from cancellation of the contractual relationship to the beginning of the Tour (also applies to all extra services booked with the Company such as but not limited to airport transfers, pre- and post-night accommodations, additional activities, etc.):

• 60 days and more before the start of the Tour: 0% of the remainder of payment;
• 30-59 days before the start of the Tour: 25% of the remainder of the payment;
• 15-29 days before the start  of the Tour: 50% of the remainder of the payment;
• less than 15 days before the start of the Tour, including the case when the Customer is absent on the Tour without prior notice to the Company: 100% of the remainder of the payment.

If the Tour is canceled up to 30 days before the start of the Tour, the Customer has a right to change the dates of his/her travel without cancellation fees by choosing confirmed (should be approved by the Company) future departure for the same Tour or another Tour with the same or lower price. This right can be applied only once per booking.

The Customer does not pay cancellation fees if he/she arranges a substitute participant for a Tour. Notification of a change in the name of the customer must be made no later than 15 days before the start of the Tour unless the Company and the existing Customer agree otherwise. The notice must be in writing and must include a statement from a substitute participant that he/she agrees with the booked travel agreement. The original Customer and substitute participant are jointly responsible for paying the remainder of the price of the Tour.

1-DAY TOURS (do not include overnight stay):

The Customer can cancel 1-day Tours with free cancellation up to 48 hours* before the departure with the following refund options:

• Move the Tour to a new date (the date should be confirmed by the Company).
• Transfer the total amount paid to an account credit (voucher) that may be used for future bookings.
• Receive a cash refund minus unrecoverable costs (10%: transaction and administrative fees).

* Notes: This does not apply to Tours with non-refundable activities (e.g. applicable but not limited to the entrance to Frida Kahlo Museum, ATVs, rafting, paragliding, hot air balloon flights, etc.). Partial refunds related to the changes in your group size, itinerary, or tour duration are also not applicable. Cancelation requests should be sent via email by replying to your booking confirmation email.

The Company can cancel 1-day Tours due to local COVID-19 restrictions or other logistical circumstances. If this happens, the Customer can move the Tour to another date agreed with the Company; transfer the total amount paid to an account credit (voucher) that may be used for any future bookings, or receive a full cash refund.

The Company is not responsible and does not compensate any charges imposed by third parties or financial institutions in relation to the payments made by the client to the Company. When determining the number of days for payment of cancellation fees, the day of delivery of the notice of cancellation of the Tour is counted in the number of days. On the contrary, the day of departure of the Tour is not counted.

VI. Complaint

The Customer may make any claims, preferably during the Tour without undue delay to the tour leader.

The Company is not liable for the acts or omissions of any party other than its employees. Hereby, any services provided by the Company’s Suppliers are subject to the terms and conditions imposed by these Suppliers and applicable laws of the countries in which they operate.

In the event of circumstances, whose origin, course, and consequences are not dependent on the activities of the Company, such as traffic collapse or unfavorable weather, or circumstances occurring on the part of the Customer, based on which he/she cannot make use of booked services unless otherwise agreed, the Customer does not get the right for a refund or a discount on the price of such services.

VII. Final Provisions

Unless otherwise stipulated in the travel Contract or in these Terms, the contractual relationship between the Company and the Customer is governed by the provisions of the Civil Code of Mexico (El Código Civil de México) and the Customer acknowledges exclusive jurisdiction of the courts located in Mexico City, Mexico for the resolution of any dispute under these Terms or concerning any Tour, product or service.

The Customer allows the Company, its Suppliers, and subcontractors to collect and use his/her personal data under relevant laws of Mexico to deliver the Tour and any booked services as well as send further offers, updates, and promotions, as described in the Company’s Privacy Policy, which can be accessed at https://vibeadventures.com/privacy-policy/. By providing personal information to the Company, the Customer indicates his/her acceptance of the Company’s Privacy Policy. The Customer further declares that he/she is authorized to grant such consent to the persons in whose favor the Contract has been concluded.

The Customer allows other participants of the Tour, the Company, its Suppliers, and representatives to take photos or videos that may feature him/her and grants a perpetual, royalty-free, worldwide, irrevocable license to the Company, its Suppliers and subcontractors to reproduce them for any purpose (including but not limited to marketing, promotions and the creation of promotional materials).

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Travel packages

These Terms and Conditions (the “Terms”) govern all bookings made with Vibe Adventures SAS de CV (“Vibe Adventures,” “we,” “us,” “our”). The terms “Client,” “Customer,” “Traveler,” “you,” and “your” refer to all individuals included in the booking, including any individuals added or replaced later.

By booking travel packages on our website (https://vibeadventures.com/travel-packages), you agree to be bound by these Terms, which include provisions regarding waivers of liability, class action rights, venue selection, and notice requirements. The booking conditions, together with any written information provided to you before confirmation and our suppliers’ terms, constitute your contractual agreement with us regarding your travel arrangements.

You must be of legal age and have the necessary authority to act as the lead name on the booking. All communications will be with the lead name.

The term “package” refers to a combination of at least two of the following components, sold at an inclusive price for a duration exceeding twenty-four hours or including overnight accommodation: (a) transportation; (b) accommodation; (c) additional tourist services.

1. Our agreement

To secure your holiday booking, you must complete the online booking process. In some cases, our Customer Service team may assist with this process. By submitting (or consenting to us submitting) your booking, you accept these terms on behalf of all individuals listed in the booking. A binding agreement will be formed between you and us upon the issuance of a confirmation.

Before confirming your booking, it is essential to verify all details, including personal information. If you book through Customer Service, ensure that the information is accurate and review your confirmation or any documents immediately upon receipt. Changes to your arrangements post-confirmation may not be possible; therefore, review all details carefully before completing your purchase. If modifications are needed later, the “Changes” section of these Terms will apply.

The suppliers providing the services for your arrangements operate under their own terms, which are part of your agreement with us. These terms may limit or exclude the supplier’s liability, often in accordance with local laws or international conventions. While we select suppliers with due care, we are not liable for insolvency or bankruptcy.

Travel experiences vary, and we are not liable for any descriptions, representations, or warranties made by third-party sales representatives, travel agents, or other entities regarding any holiday or vacation we offer.

2. Payment

Full payment is required at the time of booking to secure your reservation. If installment payment options are selected, the outstanding balance must be paid in accordance with the payment schedule provided during booking. Failure to make full payment by the specified due date may result in your booking being considered canceled by you, and the cancellation fees outlined in the “Cancellations” section will apply.

By selecting credit card as your payment method, you agree to abide by the cancellation policies in these Terms and Conditions. Your right to initiate a chargeback is waived, except in cases of fraud. Should you request a chargeback that requires us to dispute it, you will be responsible for all costs incurred, including attorney’s fees.

3. Insurance

We strongly recommend that all individuals listed on the booking purchase comprehensive travel insurance. Please refer to the booking terms provided by the adventure operator for detailed information on coverage limits and requirements necessary for participation. Choosing not to obtain adequate travel protection required by the operator may result in denial of participation (subject to the specific terms of the operator running the adventure) and/or require additional funds to resolve related issues.

Certain countries require foreign visitors to have valid medical insurance upon entry. We are not liable for denied entry if you cannot provide proof of insurance or for any other reason.

Insurance companies typically impose deadlines between booking and/or departure dates for policy issuance. Therefore, we advise purchasing insurance immediately upon receiving your booking confirmation.

4. Special Requests

Any special requests related to your arrangements should be communicated to us at the time of booking and confirmed in writing. While we will make reasonable efforts to accommodate these requests, we cannot guarantee their fulfillment. Special requests documented in your confirmation or other related materials do not constitute a guarantee. The inability to fulfill any special request will not be considered a breach of contract unless explicitly confirmed.

If you or any member of your group has a medical condition or disability that may impact your arrangements, please provide us with complete details prior to booking confirmation. This information will help us assess the suitability of the arrangements for your needs. If we are unable to accommodate your requirements, we may decline to confirm your booking. If you fail to provide the necessary details at the time of booking, we will consider the reservation canceled by you once we are made aware of such information.

5. Price 

The cost of the arrangements you select is determined by the services and dates you choose, and will vary depending on the number of individuals included in the booking. It is your responsibility to review the sections related to inclusions and exclusions before finalizing your booking.

In certain jurisdictions, hotels or other travel service providers may impose local fees or tourist taxes that must be paid directly. We recommend contacting us for further details regarding these charges.

We strive for accuracy in the information and pricing on our website and promotional materials, but occasional updates and errors may occur. We reserve the right to correct inaccuracies and adjust prices for unsold arrangements. It is your responsibility to verify current pricing and details before confirming your booking.

6. Cancellations

If the customer wishes to cancel the booking, the cancellation policy outlined in this section will apply. We incur non-refundable costs before cancellation, and penalties will be proportional to these costs. In case of cancellation, Vibe Adventures is entitled to claim the applicable penalty for incurred expenses. 

Cancellation by the Customer

Cancellations will only be accepted in writing once a partial or full payment has been made. To cancel, please submit your request via our contact form. Your cancellation will take effect upon receipt in writing. If received outside our operating hours, it will be processed on the next business day (see “Contact” section for hours).

Specific cancellation conditions for each trip are outlined in the “Conditions” section of the offer. You may cancel prior to departure and may be eligible for a partial refund. Cancellation fees will be determined by the policies of the service providers involved, including the tour operator and flight carriers (review their terms before booking).

Penalties and administrative fees will be deducted from payments received by Vibe Adventures. If your cancellation is covered by insurance, you may seek reimbursement from your provider.

Cancellation by Vibe Adventures

We reserve the right to:

• Alter the departure date or the trip’s end date;
• Change non-essential aspects of the trip;
• Cancel or modify the trip, including any specified routes or objectives in the itinerary;
• Cancel the trip if the required minimum number of participants is not achieved.

If any of these changes, modifications, cancellations, postponements, or delays occur, you agree that you will not be entitled to a refund, either in whole or in part, and you will not seek compensation for any injury, loss, damage, or additional costs resulting from these changes.

Endemic and Pandemic Situations

If your destination requires a health test or any specific requirement, you are responsible for covering any associated costs and ensuring that the test is completed within the required timeframe. Should you experience symptoms related to endemic or pandemic diseases during your trip that require modifications to your contracted services (e.g., hotel or flight changes), any additional costs will be your responsibility. You will need to claim these costs from your insurer.

Other Cancellations

Unless specified otherwise in these booking conditions, we are not liable for disruptions caused by Force Majeure, which refers to unforeseen events beyond our or our suppliers’ control. This includes, but is not limited to, war, civil unrest, terrorism, riots, governmental actions, labor disputes, natural or nuclear disasters, extreme weather, pandemics, and epidemics.

A pandemic or epidemic, such as COVID-19, is considered a Force Majeure event. However, due to COVID-19’s unprecedented effects on the travel industry, Vibe Adventures has outlined specific conditions to support the recovery of operations, as detailed in prior sections.

For group trips, Vibe Adventures bases its arrangements on an expected number of participants. If the minimum required number of travelers is not met, we retain the discretion to cancel the booking, treating it as a “major change” and subject to the terms specified in the “Changes” section.

7. Changes

Changes by the Customer

Should you wish to make any modifications to your arrangements after confirmation, you are required to notify us in writing at the earliest opportunity by submitting a request through the “Contact Us” form available on this website.

Your request for a change will only be effective upon receipt in writing, and if received outside our Customer Service operating hours, it will take effect from the next working day (please refer to our Customer Service operating hours in the “Contact” section of this website). If we are unable to accommodate your requested change and you choose not to proceed with the original booking, we will consider this as a cancellation by you, and the conditions outlined in the Cancellation Policy will apply based on the proximity to the departure date.

While we will make every effort to fulfill your requested changes, we cannot guarantee their feasibility. In the event that we are able to accommodate your request, you will be responsible for any applicable rate adjustments or additional costs incurred by Vibe Adventures, as well as any costs or charges imposed by our suppliers.

Certain arrangements, particularly those related to flights, may be non-amendable after confirmation, and any modifications or cancellations may result in a charge of up to 100% of the affected portion of the arrangements, in addition to the aforementioned charges.

Changes by Vibe Adventures

As we plan your arrangements well in advance, there may be circumstances where we need to make changes to or cancel them. Most changes will be minor, and while we will endeavor to notify you of them as soon as reasonably possible before your departure, we will not be liable to you for any other consequences.

Examples of “minor changes” made before departure include:

• A change in the overall duration of your arrangements by twelve hours or less.
• A change of accommodation to another of similar standard or classification.

At times, it may become necessary for us to implement substantial modifications to your confirmed arrangements. Examples of such “major changes” made prior to departure may include the following:

• A change in the accommodation location for the entirety or a substantial part of your trip.
• A downgrade in the standard or classification of accommodation for the entirety or a substantial part of your trip.
• A change in the overall duration of your arrangements by twelve hours or more.
• Significant alterations to your itinerary include omitting one or more destinations entirely.
• The complete cancellation of the trip due to failure to meet the minimum group quota (applicable only to group travel).

If we need to make a major change or cancel your arrangements, we will inform you as soon as possible. If there is sufficient time before departure, we will offer you the following options:

• Accepting the revised arrangements.
• Receiving a full refund of all amounts paid in the form of a Travel Credit.
• Accepting an alternative offer of comparable standard arrangements from us, if available. (If the alternative is of lower value, we will refund the price difference in the form of a Travel Credit; conversely, if the alternative is of higher value, you will incur additional costs.)
• You must inform us of your choice within 3 days of receiving our offer. Failure to do so will be deemed as acceptance of the proposed change or alternative arrangements.

We will not offer compensation, and the above options will not be available if:

• The change is minor.
• We cancel due to your failure to make payment in accordance with these terms.
• The change or cancellation by us is a result of alterations to the confirmed booking requested by you.

If we cannot provide a significant portion of your arrangements after your departure, we will make alternative arrangements. Suppose this is impossible, or you choose not to accept them for valid reasons. In that case, we will provide you with equivalent transportation back to your point of departure or another mutually agreed-upon location. If your arrangements constitute a package and are appropriate, we will also provide reasonable compensation. However, we regret that we cannot offer refunds, compensation, or coverage of costs or expenses resulting from changes or cancellations caused by “force majeure” events (please refer to the forthcoming section for more details).

8. Complaints

If you encounter any issues during your trip, please notify the relevant supplier immediately so they can rectify the situation. You can also contact us using the “Contact Us” form on our website or through our contact phone line.

If your complaint remains unresolved and you seek further escalation, you please submit a formal written complaint to us within 14 days of the conclusion of your arrangements, providing your booking reference and all relevant details. Failure to follow this procedure may impact our ability, as well as that of the relevant supplier, to investigate your complaint and may affect your rights under our agreement.

9. Your Conduct

If, in our reasonable opinion or that of any relevant authority, your conduct is found to cause or is likely to cause harm, danger, property damage, significant inconvenience, or disruption to others or transportation services, we reserve the right to terminate your booking arrangements immediately. In such circumstances, all contractual obligations on our part will end, and you will be required to vacate the accommodation or discontinue the service without entitlement to refunds, compensation, or reimbursement of any costs, expenses, or losses incurred.  

Furthermore, you may be held responsible for any damage or loss caused directly by your actions and will be required to compensate the relevant supplier before leaving the service. Failure to resolve such matters may render you fully liable for any claims, damages, or costs levied against us resulting from your actions. 

10. Responsibility and Liability

We are responsible for selling holiday packages in compliance with applicable legislation. If we or our suppliers fail to perform the services as specified, we will provide reasonable compensation based on the evidence provided.

We are not liable for any injury, illness, death, loss, damage, expense, or other claim resulting from:

• Actions or omissions of the affected individual(s);
• Actions by an unrelated third party that were unforeseeable or unavoidable;
• Unusual or unforeseeable circumstances beyond our or our suppliers’ control;
• Events neither we nor our suppliers could foresee or prevent with due care.

Exclusions from Liability
We are not liable for:

• Services not included in our agreement or independently booked by you;
• Losses we could not have foreseen based on the information provided before confirmation;
• Damage or loss of luggage and personal belongings, which is at your own risk;
• Any issues arising from business-related matters.

Compensation
Any compensation is determined based on:

• Following the complaints procedure outlined in these conditions;
• The extent of negligence that impacted the enjoyment of your arrangements;
• Deducting any compensation received from transport providers or hoteliers for the same claim.

Third-Party and Independent Service Providers
While we are responsible for providing the services as described in our brochure or on our website, we are not liable for any alterations, delays, or issues caused by circumstances beyond our control. In such cases, we will make every effort to offer comparable alternatives; however, no refunds will be provided.

Vibe Adventures, along with its suppliers, agents, and employees, is not responsible for any cancellations, changes, or actions taken by third-party service providers, including but not limited to equipment substitutions. We also disclaim liability for any loss or damage to baggage, property, injury, or death arising from actions outside our control.

It is important to note that independent service providers, such as carriers, hotels, and other suppliers, are not agents of Vibe Adventures. All travel documents issued by us are subject to the terms and conditions of these third-party providers. As a result, we are not liable for any actions, whether intentional or negligent, by third parties involved in your trip.

Additional Risks
Traveling in remote areas may involve additional risks, including transportation hazards, natural disasters, political instability, or inadequate sanitation. By participating, you accept these risks and waive any right to claim against Vibe Adventures or its affiliates for any injury, damage, or loss, including those arising from the trip.

Affiliate Companies

The travel package described in this agreement (the “Package”) is offered by Vibe Adventures SAS de CV, a Mexico-based company (the “Organizer”), which is responsible for all aspects of the Package, including the planning, arrangement, and provision of services such as tours, accommodation, and transportation. While offering these services under its name and maintaining sole responsibility as the merchant of record and the primary party to the contractual agreement, the Organizer may use the services of its partner and affiliated companies as part of the operations (including but not limited to payment processing done by Vibe Adventures, Inc., a U.S.-based company). By booking the Package, you acknowledge that the Organizer is the sole point of contact for all inquiries, issues, cancellations, and claims related to the Package and waive all responsibility for the content, execution, or performance of the Package from the Organizer’s partner and affiliated companies.

Territory of Service

As an online business, we offer our services to customers worldwide. However, due to local regulations, we are only able to offer our travel packages to residents of specific territories where we are fully compliant with local licensing and consumer protection laws. At this time, while actively working on obtaining the necessary documentation to serve these regions in the future, we are not serving customers from Australia, the United Kingdom, the European Union, New Zealand, South Korea, Japan, Singapore, certain U.S. states (California, Florida, Washington, and Hawaii), and Canadian provinces (Ontario, Quebec, British Columbia, and Manitoba).

If you are a resident of any of these regions, we advise you not to book a package holiday on our website. If you are a resident of one of these regions and still decide to proceed with the booking—either by not reading these terms or by omitting them on purpose—you waive all responsibility related to the provision of services, including any legal claims, refunds, or protections typically afforded under local consumer laws in your jurisdiction.

By booking with us, you confirm that you can access the services provided by us, with the understanding that these services are offered online and subject to foreign laws. We are not responsible for access to the services in any jurisdiction other than the one in which we operate, nor for any restrictions that may exist for contracting or enjoying such services from your jurisdiction.

11. Jurisdiction 

These Terms and any associated agreements are governed exclusively by the laws of Mexico City, Mexico. Any disputes, claims, or matters arising from your contract or booking will be resolved in a court of competent jurisdiction within Mexico City, Mexico.

By paying for a trip, you acknowledge and accept these sales conditions and expressly waive the right to seek punitive damages. We shall only be liable for compensatory damages.

You agree that no claims will be entertained unless you provide written notice of claim to Vibe Adventures within 7 days of the trip or its cancellation. Claims must be brought solely in your individual capacity, not as part of a class action or representative proceeding.

12. Passport, Immigration and Health Formalities

Passport, Visa, Health, and Immigration Requirements

You are responsible for verifying and meeting all passport, visa, health, and immigration requirements relevant to your itinerary. While we can provide general guidance, it is essential to consult the appropriate immigration and health authorities for the most accurate and current information. Regulations may change, so verify the details well before your departure.

Many countries require passports to be valid for at least six months beyond the return date. If your passport expires within the final year, it is advisable to check with the relevant embassy. We are not liable if you cannot travel or incur losses due to non-compliance with passport, visa, immigration, or health requirements. You agree to indemnify us for any fines or losses incurred from your failure to comply.

Mandatory Entry Requirements

For all trips, it is your responsibility to confirm and comply with mandatory entry requirements, including but not limited to:

• Valid transit visas (e.g., required by the United States, even if you do not exit the airport),
• Passport validity (some countries require passports to remain valid for up to six months beyond the return date),
• Vaccination rules and diagnostic testing.
  

Verify these requirements with the relevant authorities in your destination and stopover countries, as well as airline requirements. We are not liable for denied entry or exit due to non-compliance, which may result in additional costs, applying the non-appearance policy at departure.

Medical and Health Requirements

If medical tests or other travel requirements (e.g., vaccinations) are necessary for entry or participation in the booked trip, any related costs are your responsibility and will not be refunded. If any infectious disease (pandemic, endemic, or local, including but not limited to COVID-19) symptoms arise during the trip, resulting in changes to services (e.g., accommodation or flight modifications), any additional expenses are your responsibility. These must be claimed through your insurance provider.

Risk Acknowledgment

By undertaking travel, you acknowledge the ongoing risk of contracting infectious diseases (including but not limited to COVID-19) and assume all associated risks. You release and hold harmless Vibe Adventures, its agents, employees, suppliers, and other tour participants from any claims or liabilities arising from exposure to or infection with such diseases, whether due to negligence or otherwise, to the fullest extent permitted by law. This release survives the termination or cancellation of these Terms.

13. Flights

Flight Times and Airline Information

Flight times provided during booking are for general guidance only and are subject to change. The actual flight times will be those indicated on your etickets. It is crucial to review your etickets immediately upon receipt. Even after issuance, flight times may still change.

We may not always be able to confirm the airline, aircraft type, or destination airport at the time of booking. Any such information provided is subject to change and does not entitle you to cancel or switch arrangements without incurring standard charges.

Our website is solely responsible for the information it provides and does not bind the airlines mentioned or any airline utilized in your travel arrangements.

Travel with Minors

Minors must be accompanied by an adult for travel. We do not arrange trips for minors traveling alone.

Airline Responsibilities and Schedule Changes

Airlines are solely responsible for the terms and conditions of air transport, including schedule changes, route alterations, stopovers, delays, and cancellations, often due to airspace congestion, regulations, or maintenance. We are not liable for any of these changes or circumstances attributed to the carrier, third parties, or force majeure events.

Flight Tickets and Check-in

Failure to use the outbound flight ticket may result in the cancellation of the return flight. Check-in and boarding times vary by airline, so it’s advisable to arrive at the airport well in advance. It’s your responsibility to meet the latest airline and entry requirements for your destination and any transit countries.

Once an eticket is issued, any change requests are subject to the airline’s terms and applicable fees. Airlines reserve the right to make schedule changes or cancellations before departure. It’s your responsibility to confirm your flight within 48 hours of departure through the airline or www.checkmytrip.com.

Passenger Information and Liability

We collect personal and contact information during booking to notify you of any incidents related to your trip. We are not liable for issues arising from incorrect or incomplete information.

Transportation companies, airlines, and other service providers are not responsible for incidents when guests are not aboard. Our liability is limited according to international conventions such as the Warsaw, Montreal, Berne, Athens, Geneva, and Paris Conventions.

Travel Documentation

Your travel documentation must match the names on your official identification. Passengers must ensure they have valid documentation meeting airline, immigration, and destination requirements, including for transit or stopovers.

All passengers, including infants and children, must carry valid travel documents and obtain boarding passes before passing through security. Children or infants requiring visas must travel with an adult whose photograph appears on the visa. Failure to comply may result in fines or incurred costs. Expired or damaged IDs will not be accepted for flight.

Online Check-in

During online check-in, passengers must provide travel document details (including for children/infants). Valid travel documents and boarding passes must be presented at security and the gate for all routes.

14. Miscellaneous

Security and Travel Risks

Security remains a top priority for all travelers, and the global situation is subject to constant change. Government-issued “Travel Advisories” may require adjustments to accommodations, itineraries, or even trip cancellations. It is essential to acknowledge the risks associated with traveling to countries facing security challenges and take responsibility for your travel decisions.

Travel Insurance

We strongly recommend that all guests obtain comprehensive travel insurance. Some countries require foreign visitors to have valid medical insurance upon entry. We cannot be held responsible for entry denials if a guest fails to provide insurance details or is denied entry for any reason.

Billing and Accuracy

We reserve the right to correct any billing inaccuracies due to computer or human errors. While we make every effort to ensure the accuracy of our brochures and online materials, we are not liable for printing, typographical errors, or unforeseen circumstances that may arise. Photographs and descriptions of locations reflect conditions at the time of brochure printing, which may vary at the time of travel.

Third-Party Terms and Conditions

All bookings with transportation providers, facilities, meals, goods, or services are subject to their respective terms and conditions, including exclusions and limitations of liability not explicitly covered by our agreement.

Government-Required Cancellations

If you decide not to visit a country or specific region due to any law, condition, or requirement imposed by a government or its authorities, you are responsible for any associated costs, including cancellation or amendment fees. Neither Vibe Adventures nor its staff or agents accept responsibility for your actions, omissions, defaults, conduct, health status, or circumstances.